Terms & Conditions Banner Image

Trading Name

Griffin Mill Garages Ltd, Upper Boat, Pontypridd, Mid Glamorgan, CF37 5YE (Hereafter referred to as ‘the Company’).

Care of Customers Property

We will take reasonable steps to ensure the safety of customer’s vehicles whilst in our custody but no liability for the safety of personable items of property left in the vehicle and notified to us beforehand. Customers should therefore ensure all valuable are removed from the vehicle prior to handing the keys to the car of the Company.

Exchange Units

In the event of a factory recondition unit being fitted, a surcharge may be made pending examination by the manufacturer to confirm this unit is, in their opinions, fit for reconditioning within their exchange scheme, If the unit is accepted for reconditioning and the manufacturers credit note is received, the surcharge will be cancelled.


It is a condition of every order or instruction accepted by the Company, that The Company shall hold general lien upon all good, vehicles or parts of vehicles, handed to the Company, with instructions from the customers or any person in the employ of the Customer or authorised by said Customer until all monies to the Company by the Customer shall be paid.

Damaged Parts

On receipt of goods it is the Customers responsibility to check for damage before the driver departs. Your signature confirms the receipt of good in a suitable condition and claims thereafter cannot be processed.

Parts Deliveries

The Company operates a Parts Trade Delivery service. Any orders under the pre VAT value of £50 will carry a £5 (plus VAT) charge. Please note that we try to provide an approximate delivery time, however, we make no promises to an exact time of the day a delivery will arrive, only that it will be. If the part is required urgently, it is always advised that the part be collected.

Parts Returns

Parts from stock can be returned provided. 1) The parts department are contacted and Management gives authorisation for return. 2) Parts are in the original packaging (intact). 3) Requests are made within 5 working days of collection/delivery.  Electronic parts either stocked pr special order, are NOT returnable (sensors, com units, brake switches etc). Any part that has been specially order in from the Manufacturer will NOT be accepted for return. In cases where we are able to accept a part for return, there will be a handling charge of 25% of the purchase price.

Parts Ordered to Code

Any parts ordered by code or Chassis number, i.e. Keys, lock sets, locking wheel nuts, CD changers, radio cables etc are non refundable but also the Company cannot guarantee these parts due to the outside factors such as lock sets being changed, non standard audio equipment being fitted etc, as these parts/codes are ordered against the original vehicle specification.


Unless the Customer has a credit account authorised by the Company, the terms are cash in full upon completion of the order. Payment for said authorised credit accounts is due on the 28th day of the month following the date of the delivery of goods. The Company strictly enforces this rule, and retains the right to charge 2% per month interest on accounts not settled by the due date, as from the delivery of goods.


If any materials or vehicles received by the Company from the Customer for repair or any other reason or not removed within seven days of the Company’s request to do so, the Company will charge for storage and may at anytime thereafter sell the materials or vehicles and retain all unpaid charges for repairing, storage and expenses out of the proceeds, with the balance being paid to the owner. Any defective parts removed during repair not fit for for further service and not collected within seven days buy the customer after dispatch of the Company’s invoice, will be consigned to scrap and disposed of, and the Company will not be called upon to make any payment to the customer for in respect hereof. (If parts are to be retained, prior instruction must be given to the Company before starting any work).


Title of the goods (including parts and materials) supplied by the Company shall remain with the Company until the goods have been paid for in full. Payment by cheque shall not be treated as payment in full until the same has been cleared.


All parts and workmanship sold through the Company carry 12 month warranty (unless otherwise stated) with the exceptions of SKODA parts (these carry a two year warranty unless otherwise stated). This warranty is valid provided.

1) The part is used in the manner it was manufactured for. 2) Proof of original purchase is kept and produced. 3) The mileage of the vehicle when the part was fitted is recorded. 4) The defective part is brought to Griffin Mill Garages ON the vehicle for diagnosis (booking may be required).

(Customer condemnation of a part with not be accepted)

(If the part has failed as a result of manufacturing defected, a new part will be fitted Free of Charge. If however on inspection the part is not defective or is found to have failed as a result of improper fitment, use or failure of another part, a charge will be made to cover the Company’s diagnosis / fitment time.

Fiat parts warranty is different from other manufacturers. It is required that a replacement part be purchased, the defective part is returned to use with proof of purchase and a full explanation of the fault. We then return the part to Fiat for examination, and then when we receive a credit note, we will issue a credit to you for the LATEST invoice. Fiat Parts Warranty does NOT cover any labour charges that may apply.

The Companies decision on all cases of claim under the above guarantee shall be final and conclusive and the Customer shall accept its decision on all questions arising hereafter.

The above guarantee is in addition to the customer statutory rights under the Sales of Goods Act 1979 and the Supply of Goods and Services Act 1982, and the Customer can expect that;

Goods (including parts and materials) will be of merchantable quality and reasonability fir for their purpose; and

Services will be carried out with reasonable care and skill.
Nothing is intended to, or shall it; affect your statutory rights as a consumer.