Dear Mr Pardoe,
Please forgive my intrusion but I felt I must write to extend my grateful thanks and sincere appreciation to your Sales and Service Staff at the Griffin Mill Garage complex in Treforest, Pontypridd.
I have been a customer of your company for the past five to six years whilst in possession of a Kia Carens motor vehicle, not initially purchased from your good-selves I might add, but continuously serviced and repaired by your technical department since then. During this period of time I have had nothing but the most professional, outstanding and exemplary service from all involved, including the ladies on the Call Centre switchboard, John and Emma on Service Reception, Mike your lead Technician and most recently Mr Matthew Kuck, Sales Executive, Mr Dylan Williams, Business Manager in your Sales Department and Mr Andy Roberts, Brand Manager.
I have most recently purchased a '2012 Registered Kia Ceed Sportswagon' from your company in Griffin Mill, Treforest and the warmth of welcome and reception both my wife and I received from Mr Kuck and Mr Williams was exceptional. They guided and supported us through the process of finding a suitable vehicle through to the actual purchase agreements and associated paperwork in a methodical yet quiet and most professional manner, their advice given was clear and concise and obviously based on sound professional knowledge and experience; the atmosphere that the business was conducted in was relaxed and informal which all added to our decision to initiate business with your company and purchase the vehicle recommended to us.
I must add at this juncture that both my wife and I are absolutely delighted with the said vehicle and look forward to years of pleasurable motoring with it!
May I respectfully ask you to please pass on and forward my extreme appreciation, gratitude and warm thanks to all staff concerned at Griffin Mill, Treforest for the very high standards they set and for the most courteous and respectful manner in which they have dealt with me during the time I have been associated with Griffin Mill.
I look forward to hopefully many more years of successful business with your company.
Thanking you for your kind attention and in appreciation of your professional service,
Best wishes and kind regards,