Reviews

Dear Mr Griffin,

I have recently bought a brand new Peugeot 208 63-reg GTi from your Griffin Mill dealership in Upper Boat, Pontypridd and after owning the car for just over 2 weeks, I would now like to take the time to express my sheer delight and happiness with the service that I have received. In particular I have had excellent customer service from your sales team and especially by Matt Kuck (salesman), Paul Fairbanks & Stuart (Finance). It was nice.

Since I am involved in working with the general public myself I am all too well in knowledge of the fact that most people can easily find criticism and there are those who automatically take a high level of customer service for granted - but often it is easy not to take the time (and I am guilty of this myself) to contact someone like yourself to pass on such excellent experiences one has received.

From the initial enquiring about purchasing my vehicle right up to the ordering and delivery over the 10 week process both Matthew and Paul have been excellent throughout. As a highly satisfied customer of Griffin Mill I will continue to recommend your dealership to friends, family and work colleagues.

Thanks for taking the time to read this. p.s. the new GTi 208 rocks! Extremely pleased with the car!! :-)

Kind regards

Dr. Nathan Thomas

I would like to thank you very much for the excellent service I received while purchasing my car yesterday. I normally hate buying a new car and find it all exhausting. However, I called on Wednesday evening just to inquire about a 2/3 yr old fiat 500. I thought I would have to wait as I drive an automatic and they are not easy to come by. To my luck there was one there, was taken on a test drive where the sales person Nicholas didn’t give me any hard sell, he just informed me, answered all my questions and was very relaxed and professional – which Is a refreshing change, I have been given the sales pitch before when I looked at some other cars at the garage and it put me off. This was all sorted for me pain free by the financial advisor, and I am now looking out of my office at my lovely new car. I will be coming back in the future years to purchase my next car. Please would you thank the sales staff (including the lovely reception/administrator) and pass this onto management.

Sophira Shannon

I wish to commend one of your staff Mr Nick Parry on the excellent service he provides at all times to your customers. I have just purchased my 6th Car with Griffin Mill, and with the current financial situation in the country this is a big achievement by your company, with your competitors offering very attractive deals. I research all other dealers in South Wales and indeed West of England before purchasing a car, and time after time I cannot fault Nick's knowledge and honesty. I am a manager myself and acknowledge how important good trustworthy staff are and how the the company is portrayed to highest level. Nick certainly does this time after time. I trust you will congratulate Nick on his achievement in this very difficult market and I wish I had a member of staff like Nick in my team. Mr Evans

Mr Evans

My car received it's 2nd service yesterday with you and I have to say how pleased I was with the overall service/experience I received. Nadine and the team were very knowledgeable/helpful and pleasant to deal with. I appreciate that customer facing roles are very demanding and not always pleasant. I have been on the receiving end of poor service from other garages in the past and I just wanted to thank the team.

Nichola Pugh

I would like to thank you for a very pleasant experience in buying my new car and also for your helpful, courteous and friendly manner.

Roberta Blake

Tonypandy

Thanks again for today. My experience from start to finish was 1st class and please send my thanks to Robert who managed both my booking and time at the dealership in a very helpful and professional manner.

I feel that the service itself is great value for money and included far more than I expected including a very comprehensive vehicle check and a top of the range 12 months breakdown cover. The car was returned to me immaculate both inside and out and It was so much easier to get to a Nissan main dealer locally rather than have to go into Cardiff or Newport.

Graeme

My previous letter to Griffin Mill Garages Ltd was rather acerbic with a pinch of humor to soften the criticisms it contained. What a revelation yesterday! Wow! I'd bought my Kia Rio in for a warranty service check and pre-arranged a courtesy car. A pleasant young man dealt with all the paperwork, all of which had been assembled in advance; checking my driving licence and insurance details and handed me the key of the diminutive Peugeot 107. All in ten minutes flat. What a feisty little motor. Very easy to drive, comfortable and nippy and without any extraneous gizmos or gadgets to worry about. I drove my next door neighbor to Nant Ddu for lunch, which she paid for. (Was it the aftershave or am I a centenarian Lothario?) It was then time to return to Upper Boat to collect my Kia Rio. It had been thoroughly checked and tested and any loose bits torqued up. The lady who was dealing with the paperwork disappeared only to return a few minutes later with a bottle of Glen Moray. Many thanks for that. I shall indulge in an occasional small libation. I don't think the bottle will outlast the Kia Rio though. All in all, a good experience of a well run and caring organisation. I shall be looking for a new and slightly larger vehicle later in the year so that my geriatric Jack Russell can join his geriatric owner in some luxury. Naturally we shall head straight to Griffin Mill Garages Ltd. My grateful thanks to you and please would you be so kind as to post this epistle where all the staff involved can read it. A big well done from me!

Mr Smith

Aberdare

May I again heap praise on this man who came to our aide when our car developed a fault.

Within an hour of contacting John, he had arranged for our car to be seen this afternoon, met by Nadine who gave us assurance that the fault would be dealt with. We were surprised that the car was washed as well, again many thanks to you and a marvellous team.

Jim

Dear Mr Griffin, We met briefly in the cafe at Upper Boat when I was waiting to collect my new Kia Sportage. You told me to write if I had any problems, well I am writing with the opposite. I have purchased many new cars and I have never received such a happy, friendly and professional service as I have this time. From Matthew who sold the car, to Nikki the business manager to Paul and Service who are fixing a few niggly problems. Everyone is always smiling, happy and friendly and nothing is ever too much trouble and they all seem experts in their fields. Nikki is extremely professional and very organised and it wasn't too painful handing over such a large amount when it is done in such a pleasant manner. So this email is to say thank you to all your staff that have given such a great service. I will definitely be back in the future when my car is ready to be swapped!

Julie Lewis

I recently purchased a used Nissan Note From Barry at Basecamp. I would like to say I was pleased with the deal and service that I received, it was second to none. All the best.

Kind regards, 

Gerald Davies

It was a real pleasure to have some work done just after Christmas in the bodyshop someone had put a huge scratch in my new Nissan Juke just bought from yourselves. The staff bodyshop manager and Helen went the extra mile to help me, and when arrangements changed they accommodated these.

Mr Thomas

I would like to complement you on the following team at Griffin Mill, Mr Andy Roberts and Ms Nikki Evans, I have just recently purchased Two Peugeot Cars from you 207cc Convertible and a 308 Active, both within seven days. I must first of all compliment Mr Andy Roberts on the way he conducted himself from the very start of meeting him, this was evident during our discussion on purchasing a New 308. He has been very pleasant and patient at all meetings held with him. Andy is very professional and committed in his customer care and approach, this was again apparent, when dealing with my wife Pauline when she also purchased her new 207cc Convertible. Andy was excellent on the handover of both cars, on both of the collection days, this again assured Pauline and I on how professional he is, and a pleasure to deal with. Ms Nikki Evans again showed professionalism when dealing with all of the finance, explaining all issues, which included Gap Insurance, all documentation, tax etc; again Pauline and I found Nikki to be bubbly and effervescent when to talking to her, nothing was to much trouble. Nikki was meticulous and again professional in her approach when going through all of the admin / finance issues on both purchases. It is very rare that people do not give praise were it's due, may I take this opportunity in thanking these two excellent members of your team at Griffin Mill , and we look forward in the future,to a good and long relationship with all staff at Griffin Mill. Once again thank you, please pass on our sincere thank you's to both of them.

Chris and Pauline Dorrington

I feel that I must write to your good-self as a fairly recent customer to your motor company, 'Griffin Mill', to express and extend my most sincere and appreciative thanks to all your staff in the Service Department at Griffin Mill, Treforest for their outstanding customer care towards myself since purchasing a Kia Carens motor vehicle last August. I have to say that I unfortunately did not originally purchase the said vehicle from your good-selves but since the 'Carens' has been in my possession your Service Department has catered to my every need in the most polite, professional and exemplary manner. From the gentlemen on the Reception Desk, Lee and Rob, to the most pleasant ladies in the call centre and the very knowledgeable technicians in the workshop, nothing has been too much trouble for them and their help, advice and support has been most gratefully received by myself. This was highlighted to me yesterday when I rang to ask if it would be possible for the technicians to quickly assess a concern I had with the 'Carens'. I was treated with the utmost courtesy by all concerned and the problem was very quickly diagnosed and rectified. I can assure your good-self, that with the professional service and excellent customer care that I have received since being involved with your company, you will have my continued business in the future. May I respectfully ask your good-self to pass on to all your staff in the Service Department and Call Centre at Griffin Mill, Treforest, my most sincere thanks and gratitude for the high standards they set and for their most courteous and professional manner shown towards me. From an extremely satisfied customer, I thank you for your kind attention and forward my best wishes to all at 'Griffin Mill'.

John F. Hall-Moore

My initial purchase didn't quite go to plan. My main concerns where soon addressed and resolved quickly and efficiently when I brought these issues to the attention of the appropriate personnel. Again, many thanks for your help.

Mrs Harrison

Matthew Kuck was absolutely amazing in advising me on a vehicle suitable for me needs. Service was outstanding and I was kept informed by Matthew all along the way until delivery. He went above and beyond to make sure my decision was the right one for me and I absolutely love my new vehicle.

Mrs Inglis-Jones

Excellent service from the Griffin Mill Kia guys this week. Had an emergency and they fitted me in, gave me a courtesy car and even did the MOT that was due in 2 weeks time! All with friendly professionalism. Well done and thank you.

Nick

Dear. Anthony Griffin,

May I thank you for the service you have provided, and a big thanks to Lee for making our visit to your showroom in a relaxed manner.

It was a pleasure to know there was no pressure, and he (Lee) was most interested and concerned as to my wife and her condition. Also the advice he gave as to a vehicle to meet our needs and requirements I would like you to convey this message to your Head Office, as it is proof that you have *customer satisfaction*.

Kind regards, 

Jim & Margaret

We have recently bought a new car from Griffin Mill, Pontypridd and feel we should let you know what wonderful service we received ,we have in the past bought many new cars but must say that we have never been treated so well before. 
Andy Roberts went out of his way to make sure that we were happy with everything; he never rushed us or put us under any pressure in any way, as we have felt in the past. We felt that if need be he would have let us drive every car in the garage, if that was what was needed to find exactly what we wanted.
Should we need another new car in the future we would have no hesitation in returning to Andy to help us, he is a real asset to your company. We also had very helpful friendly service from Lyn Evans. 
Please pass on our thanks to both Andy and Lyn. 

Pat and Robert Cokayne

I recently purchased my new Picanto Equinox from your Showroom and I must write to express my gratitude to your Sales Executive Miss Kelly Morris. Purchasing a new car can at times be a difficult and stressful experience as there are pit falls and options to make. However, Kelly has made my experience at your Showroom a complete pleasure. She showed me professionalism and expertise in her approach. She took time to explain matters to me and advised me the option that was in my best interests. I feel that you should be proud to have such an experienced staff with high calibre such as Kelly who certainly would be a valuable asset to any company. So thank you very much.

Andrew Anderson

I wish to comment on the outstanding customer service I received from your staff of your Nissan branch Basecamp, especially Lee Hanney.

I am writing to express my deep appreciation for the attention and concern shown by him for my purchase of a Nissan Qashqai, as my previous vehicle blew up and caught fire a couple of weeks prior on the way to work. Lee agreed that I could test drive a couple of vehicles, as I wanted to get a feel of them, as I travel 400 miles a week working for the MOD in Brecon. As my vehicle was written off and was without one a few days before Christmas, Matthew Harris kindly agreed to lend me a Micra so that I could complete and finalise my shopping. This was beyond my expectations and I feel it was largely due to the personal attention placed by Lee, Matthew and others within your company, ultimately persuaded me to buy the vehicle from you.

As a Contracts Manger for the MOD dealing with Military Officers and Senior Civil servants on a daily basis, I am responsible to ensure that a very high excellence of customer service is provided by my contractors to them which I have seldom witnessed in the private sector, but Nissan has proved me wrong.

Thanks again for the wonderful service. I will be more likely to purchase a vehicle and would recommend Griffin Mill to friends and family in the future. I wish to thank Mike Johnson for his kind gesture of good will on a mistake that was made with the mileage of my vehicle. I will enjoy my Nissan Qashqai Ntec for years to come and hopefully upgrade again with Griffin Mill in the future. 

Simon Kiley

Nick Parry is credit to Griffin Mill and a pleasure to deal with.

Ken and Claire Evans

South Wales

My partner and I recently purchased a vehicle from Griffin Mill, and would like to commend your team on delivering an excellent service. Special thanks are due to Wayne Connor, who couldn't have been more accommodating and was instrumental in helping us to seal a deal.

It really is refreshing to see a business that doesn't cut corners on quality.

Keep up the good work!

Alex St John

South Wales

Yesterday my wife and I picked up our second-hand Nissan Qashqai from your showroom. I would like to say what a pleasure it has been dealing with your team at the Nissan Dealership. I have dealt with many car showrooms in my time and I must say yours is the best I have come across.
Please pass on our thanks to the team for making us feel so welcome and for the excellent service. 

B. Burtenshaw

Dear Mr Griffin,

Just a very short note to congratulate you on selling a great product (Fiat 500S) and having a quality salesman to sell it to us, Gary Owens!

Unusual nowadays; he always did what he said he would do and did it on time! His product knowledge was extensive and he was not overpowering or 'pushy', and being related to sales all my life, I think that is also a great asset and he was also enjoyable to be with!

We mentioned to Gary that I had had Aston Martin's for the last 15 years or so and can say with conviction that my experience at your showrooms was more enjoyable and professional than the Aston Martin dealerships; and I don't say that lightly.

Well done to you and very well done to Gary.

Kind regards, 

Catherine Morris and Andy Walker

Dear Mr Griffin,

I took delivery of Peugeot 308SW on Sat 24th August. I am a little late in making my comments, but better late than never.

I am very pleased with this car, which has covered 1,600 miles in three weeks. However, the main purpose of this email is to inform you that I have already conveyed to business acquaintances and friends, my satisfaction with the deal that I received for my part-ex, and also the very fair and professional manner in which salesman Matthew Kuck (and other members of your team) dealt with me.

It was quite apparent that Matthew wanted to sell me a car. I have a great deal of experience with car dealerships, because, as a car owner for 45+ years, I have had occasion to change my cars on a frequent basis. My experience therefore enables me to say that the attitude of wanting to sell me a car, I found to be a refreshing change from the more laid back attitude that I have experienced at some other dealerships. I have not previously purchased a car from Griffin Mill, but I am already looking forward to doing so in the future.

Kind regards, 

Philip Harris

Helpful salesmen, very professional and knowledgeable.

Mr James

Aberdare

Dear Mr Pardoe,

Please forgive my intrusion but I felt I must write to extend my grateful thanks and sincere appreciation to your Sales and Service Staff at the Griffin Mill Garage complex in Treforest, Pontypridd.

I have been a customer of your company for the past five to six years whilst in possession of a Kia Carens motor vehicle, not initially purchased from your good-selves I might add, but continuously serviced and repaired by your technical department since then.  During this period of time I have had nothing but the most professional, outstanding and exemplary service from all involved, including the ladies on the Call Centre switchboard, John and Emma on Service Reception, Mike your lead Technician and most recently Mr Matthew Kuck, Sales Executive, Mr Dylan Williams, Business Manager in your Sales Department and Mr Andy Roberts, Brand Manager.

I have most recently purchased a '2012 Registered Kia Ceed Sportswagon' from your company in Griffin Mill, Treforest and the warmth of welcome and reception both my wife and I received from Mr Kuck and Mr Williams was exceptional.  They guided and supported us through the process of finding a suitable vehicle through to the actual purchase agreements and associated paperwork in a methodical yet quiet and most professional manner, their advice given was clear and concise and obviously based on sound professional knowledge and experience; the atmosphere that the business was conducted in was relaxed and informal which all added to our decision to initiate business with your company and purchase the vehicle recommended to us.  

I must add at this juncture that both my wife and I are absolutely delighted with the said vehicle and look forward to years of pleasurable motoring with it!

May I respectfully ask you to please pass on and forward my extreme appreciation, gratitude and warm thanks to all staff concerned at Griffin Mill, Treforest for the very high standards they set and for the most courteous and respectful manner in which they have dealt with me during the time I have been associated with Griffin Mill.

 

I look forward to hopefully many more years of successful business with your company.

Thanking you for your kind attention and in appreciation of your professional service,

Best wishes and kind regards,

John Hall-Moore

I am writing to tell you of the very positive experience I have had while purchasing my brand new Kia Picanto 2 from Griffin Mill. Andy Roberts was the Sales Advisor who took me through the process from start to finish and he has been a pleasure to work with. He kept me informed of the estimated date the car would be ready, and made the whole process of test driving, ordering, purchasing, and completing the sale feel quick and easy. Considering how new to the market the latest model of the Picanto is, I was impressed by his knowledge of the car and the manner in which he was able to answer any questions I had. I have also been assisted by Nikki, Barry and Jacky while purchasing my car and they were all very helpful and friendly. I have reflected my positive experience in the Kia surveys online, and I look forward to working with Griffin Mill again.

Mr Homer-Boyd

Staff have been very polite, informative, helpful and supportive. They keep me updated. Showroom clean and airy, range of cars excellent so I could try lots out before picking one, staff advised other things that may help me also. Fab!

Mrs Protheroe

Barry

With reference to our conversation on Saturday 24'" March may I first take this opportunity to thank you for the wine & champagne which was greatly appreciated. When we spoke my daughter was taking delivery of a Fiat 500 Twinair Plus and you inquired if we were satisfied with the service we had received. This is the second car my daughter has purchased in the last two years and the standard of customer service from the Fiat department has been excellent throughout, however I would like to give a special thanks to your salesman Brett Watts who is an asset to your company. This culminated in him selling a third car to our family, a Fiat Panda for myself that same weekend. Please pass my comments to the team and long may they keep up the good work.

Lyn Turner

Thank you for your acknowledgement of my response to the Skoda survey. It is a pleasure to deal with Griffin Mill (apart from paying the bill!); the difference between a family owned firm and an anonymous chain is striking. 

John Hewitt

Our motor home was recently with you for diagnosis of a fault and subsequent repair.

I wish to commend your staff for the very efficient way you dealt with this, and how you helped resolve the problem we had with the vehicle, and your communication with us, and Peugeot UK.

Rest assured , I will bring the motor home to your for subsequent servicing, repairs and MOT and I look forward to a long and satisfying relationship with you.

Mr. P Russell

Swansea

This is by way of feedback to you after taking delivery of a Fiat 500 on the 1st March. Throughout, my dealings with the Fiat department have been one of complete satisfaction to-date.

Your Fiat Sales Executive Gary Owens has been very professional and guided me through the process with a profound understanding of the process and an easy style. He is an asset to the company and can turn an enquiry into a sale because of his manner and unassuming approach.

Mr Dave Flower

Hi, I would like to pass on some feedback from my recent deal with Fiat at Griffin Mill. I was dealt with by Gary Owens who was very helpful, friendly and made me feel comfortable throughout the process.
I also met Stuart, who was great! Both guys gave exceptional service and a smile goes a long way. Friendly and professional service is key and I received great service from those two.

Thank you for a smooth, pleasant process and look forward to seeing both staff in the future!

Danielle Flood

South Wales

Dear Mr Griffin

I would like to take this opportunity to give praise where praise is fully due in respect of my first ever new car purchase with Griffin Mill.

I have just received my ŠKODA Octavia and have been dealing with Mr Lee Hanney from day one, he was working within the ŠKODA department when I first met him and he has now moved to Nissan but has followed my order progress through to the end.

From the first point of contact Lee has been friendly, professional, clear and precise in his guidance through the purchase of my car. I have been keep up to date, and I have asked lots and lots of questions concerning the car, warranty, servicing etc. and Lee has been on top of the situation and kept me informed and answered all my questions put to him.

The service I have received has been impeccable. My old car insurance ran out March 1st and we were given a courtesy car from yourselves until ours arrived. More than we expected. In reflection it is not just Lee but Barry who has also had an input into our situation as I assume being Lee's manager he is responsible for the decisions and agreed the price with Lee I paid for the car also made the decision that we could have a courtesy car on loan. So a thank you is due to the both Lee and Barry. I could have purchased the exact same car from another supplier for £ 400 cheaper but the reason I did not, was down to the commitment from Lee and also your company being the local Skoda main dealer to me. I am a member of a Skoda Forum website with lots of members on various topics and you will find a link below on Griffin Mill Garage.

http://www.briskoda.net/forums/forum/54-skoda-dealer-reviews-wales/

For the record I am Skodaman0164 and you can see the posts I have made and other customers concerning Griffin Mill's service past and present. I will continue to endorse your company with positive feedback over the next few years regarding the service I receive from your company whether the feedback is positive or negative in respect of my cars maintenance and the service I receive, but I have no doubt in my mind that it will be all positive from my current experience of Griffin Mill. Another possible thing to keep us customers informed on the status of the car, again on the forum was that another Skoda dealer is offering a service for tracking your car directly with the SLI number.

I was given my SLI number by Barry and Lee but it did not work for us. As I later read on the forum that only authorised customers from that Skoda retailer would work. I think if your company could provide this service for your customers it would take pressure off your sales team as us the customer love to know, day by day hour by hour where our car is. Just a though from me being a customer. Finally I am a self-employed sole trader responsible for the maintenance of commercial and domestic properties and deal with lots of people on a daily basis. I provide them with my services in maintaining the buildings and fully appreciate Lee' s hard work he has done for me personally, as I treat all my customers as Lee has treated me in a friendly but professional manner.

I hope you don't mind me contacting you but feel I had to relay my personal feedback on the treatment that I have received from your company.

Kind regards, 

Sean Russell

The team looked after my car and I very well. Samantha contacted me by 09:00 on Monday morning with a price. Some 15 minutes later Tony called to say that the first price had been based on Skoda original parts and you could offer factor parts at an even lower price. I had no hesitation in accepting this. Yesterday morning everyone I met, including Lee, who stopped his car in the car park to help me, were both friendly and professional. Your driver who took me home is a real asset to the company and had us all laughing as he took us to our respective locations. I asked for three garages to contact me about the work I needed doing. Only two replied and only Griffin Mill did so promptly. In future I won't bother going elsewhere for a quote - I shall just come to you. I intend to add my experiences with your garage to the Which? Local website. 

Andrew Johnson

I would like to say how Jordan White helped my husband and I with the car we just had. He was very helpful, and let us have a good look round your cars. Very friendly and approachable and made us feel at ease.

Kind regards, 

Mrs Angela Sian

It's not what car you buy, it's the service you get from sales to aftersales, the staff are so friendly. I've bought (last count) 20+ cars from Griffin Mill. As long as they are here, so will I.

Viv Bevan

I recently purchased a used Kia Picanto for my daughter. I'm so impressed with the service I received I had to write and tell you. The salesman Martin Jones was so courteous, from our first meeting nothing was too much trouble. He answered all my concerns and took any worries I had and came back with the answers I needed. He made us feel so special, after sorting out registration of my daughters private plate etc, it was time to collect the car we bought. 
When we arrived we saw her car all sparkling waiting for her to collect. We met Stuart Hooper who sorted out all the paperwork and we were escorted to her car. Martin demonstrated all the controls, the car was immaculate. It's so refreshing to get such excellent service, nothing has been too much trouble. I wanted to let you know how happy I am as one of your customers, and in particular pay praise to Martin.
This is my second car from Griffin Mill, I bought a new Kia Soul in 2011. Both experiences have been faultless with exceptional service on both occasions. I hope you didn't mind me writing to you and let you know. Customer satisfaction is the key to a successful business in my opinion.
 I look forward to my next purchase from your company.

R Rees

Upper Boat

With regard to the purchase of my ‘Sportage’ August 2007 I can say that my dealings with Mr. Fitzgerald (Sales) could not be faulted — here was a gentleman with the traditional skill of simple customer care paramount in his dealing. It is good to see your company has not lost the real philosophy of traditional service. Mr Howard

Mr Howard

Nick, thank you for selling me my new car and the way you have dealt with everything, I am absolutely delighted. It took a while to get together but I think the wait was well worth it and the offer too good to miss, my thanks to Stewart who was excellent and Griffin Mill are fortunate to have good people like yourself.  It will always be Griffin Mill for me, first class staff and customer service.

Mr & Mrs John

Llantwit Major

I recently had my car serviced at Griffin Mill. Excellent job and well done.

The staff were polite, efficient and friendly, the waiting area was comfortable and clean. Returned today to have a warranty job done, again excellent service from the staff in the Kia service department.

Thanks very much. It gives me confidence in the care and use of my car. 

   

Mr Nigel Bromage

I have bought lots of cars from Griffin Mill and think that the staff are very helpful and friendly.

Mr Jones

New Tredegar

Dear Mr Griffin,

Had a service done today on my Kia Sportage, my first service with yourselves. Although I could have gone to Cardiff dealership which would have been a little easier for me, I chose Griffin Mill as when I was looking around for my car your staff were every so helpful; and although I did not buy a car from you as you did not have what I wanted, I decided to come back to you for my service to say thanks for being so helpful.

Once again I can only say thanks as everyone I spoke to and dealt with today was just so helpful so thanks very much and as I am a high mileage driver you will seeing me again very shortly for my next service.

Kind regards, 

Mr N. Blake

For the attention of Roger, Workshop Manager, and others who dealt with my recent repair. I'd just like to place on record my thanks for the way you dealt with my auto gearbox repair on my Renault Scenic. I e-mailed the following to Renault Customer Service today, with a brief but sincere credit for Griffin Mill. I would like to thank your staff, particularly Simon Cudner, who dealt so professionally and responsibly with my recent complaint about an auto gearbox failure on my Renault Scenic. Your efforts, combined with the excellent service agent, Griffin Mill Garages, Pontypridd, converted me from a most unhappy customer to a satisfied customer.  

Mr Evans

Cardiff

I would like to express my delight at the excellent service we have had in dealing with your Fiat service department. 

Theresa is excellent, keeping us fully informed about the cars progress and being very helpful and polite. Well done we have recommended Griffin Mill to everyone we know.

Could you please pass this onto Fiat UK. 

Julie Owen

Dear Mr Griffin,

Thanks for your reply and assurance of your support in the future should anything not go to plan, but to date with the service I have received you will hopefully only receive positive feedback on the service I receive from Griffin Mill.

Another example of good customer service from both Barry and Lee last Sunday: I picked my car up on Saturday and went for a ride in my new car. I planned to go out on Sunday morning for another long ride and found after leaving Aldi by your top garages coming down the hill I could hear a clicking noise from the car. I stopped at the bottom of the hill and found a screw in the front tyre 85 miles on the clock.

We called into your garage as I did not have a screwdriver to remove the screw. Barry got me one and then I went to remove it but it had gone right through. As a back-up Barry gave me one of those cans of tyre inflators should I need to use it as the service engineers were not there. Another good customer service I have received.

Kind regards, 

Sean

I had no idea what car I was looking for, and after going through all my options with Richard at Griffin Mill he helped me decide on a Peugeot 3008. Richard discussed the car with me in great detail and has been in touch to see how I am getting on with my car. I have never experienced service like this before and no doubt I will use Griffin Mill again and also recommend to anyone looking to change their car.

Michael Jones

Just wanted to quickly say a big thanks to yourself and your Peugeot sales team (Lee, Matthew, Stewart)  yet again for a professional and friendly service in sorting out the new black and red sports 208 GTi even though the decision to buy the car was premature even for me! as this being my third GTi from yourselves in the last 3 years! Not that I am complaining though :-) Thanks for sorting out the part ex and us being able to do a new deal earlier than anticipated.

 

Also you will be pleased to hear that the new red and matt black paint look is going down extremely well with family, friends, work colleagues and also students who couldn't help but stop and look twice when i drove it onto University campus on Tuesday. Even though I do compare it to a Baboon's backside it does stand out as something funky and different and its fun!!.

 

I am also loving the new improvements to the car with CarPlay, the new rear reverse camera is brilliant and the overall driving experience is much improved.

 

Again many thanks!

 

Dr Nathan Thomas

I am writing to ask you to thank your service receptionists on my behalf for their help in sorting out a recent problem with my car which was 13 days out of Manufacturer's Warranty. I had called the ŠKODA Customer Care number myself to ask could they help with resolving the problem (a rattle in the tailgate and nearside passenger front door) which had developed, the vehicle is one owner has full service history with Griffin Mill and covered only 18,000 miles. ŠKODA were less than helpful, which surprised me, given the publicity they promote.

So I decided to call your garage in the hope I could get some help. I know some of your front desk service team from my visits for service and recently an MOT, and explained the problem, Roger asked if I could bring the car in that afternoon and if the rattles could be fixed quickly then there would be no charge and carried out under your goodwill programme. I brought the ŠKODA Fabia in, and one of your technicians looked at the trouble, took the car away and returned a short time later with the rattles fixed. Absolutely brilliant. Other members of your service team also very worthy of a mention are Theresa and Kai. 

I would like them to know how helpful they are. Other dealerships could learn a lot from your policy. I will recommend Griffin Mill to friends and family. Thank you. Finally as we plan to keep the ŠKODA Fabia for another year or longer given the low mileage can I purchase an extended warranty with you, I would be interested in finding out which that might cost and the level of cover provided if available.

Mr Simove

Pentyrch