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What Our Customers Say

Dear Mr Griffin,

I took delivery of Peugeot 308SW on Sat 24th August. I am a little late in making my comments, but better late than never.

I am very pleased with this car, which has covered 1,600 miles in three weeks. However, the main purpose of this email is to inform you that I have already conveyed to business acquaintances and friends, my satisfaction with the deal that I received for my part-ex, and also the very fair and professional manner in which salesman Matthew Kuck (and other members of your team) dealt with me.

It was quite apparent that Matthew wanted to sell me a car. I have a great deal of experience with car dealerships, because, as a car owner for 45+ years, I have had occasion to change my cars on a frequent basis. My experience therefore enables me to say that the attitude of wanting to sell me a car, I found to be a refreshing change from the more laid back attitude that I have experienced at some other dealerships. I have not previously purchased a car from Griffin Mill, but I am already looking forward to doing so in the future.

Kind regards, 

Philip Harris

I would like to complement you on the following team at Griffin Mill, Mr Andy Roberts and Ms Nikki Evans, I have just recently purchased Two Peugeot Cars from you 207cc Convertible and a 308 Active, both within seven days. I must first of all compliment Mr Andy Roberts on the way he conducted himself from the very start of meeting him, this was evident during our discussion on purchasing a New 308. He has been very pleasant and patient at all meetings held with him. Andy is very professional and committed in his customer care and approach, this was again apparent, when dealing with my wife Pauline when she also purchased her new 207cc Convertible. Andy was excellent on the handover of both cars, on both of the collection days, this again assured Pauline and I on how professional he is, and a pleasure to deal with. Ms Nikki Evans again showed professionalism when dealing with all of the finance, explaining all issues, which included Gap Insurance, all documentation, tax etc; again Pauline and I found Nikki to be bubbly and effervescent when to talking to her, nothing was to much trouble. Nikki was meticulous and again professional in her approach when going through all of the admin / finance issues on both purchases. It is very rare that people do not give praise were it's due, may I take this opportunity in thanking these two excellent members of your team at Griffin Mill , and we look forward in the future,to a good and long relationship with all staff at Griffin Mill. Once again thank you, please pass on our sincere thank you's to both of them.

Chris and Pauline Dorrington

I would like to thank you for a very pleasant experience in buying my new car and also for your helpful, courteous and friendly manner.

Roberta Blake


Dear. Anthony Griffin,

May I thank you for the service you have provided, and a big thanks to Lee for making our visit to your showroom in a relaxed manner.

It was a pleasure to know there was no pressure, and he (Lee) was most interested and concerned as to my wife and her condition. Also the advice he gave as to a vehicle to meet our needs and requirements I would like you to convey this message to your Head Office, as it is proof that you have *customer satisfaction*.

Kind regards, 

Jim & Margaret

I would like to say how Jordan White helped my husband and I with the car we just had. He was very helpful, and let us have a good look round your cars. Very friendly and approachable and made us feel at ease.

Kind regards, 

Mrs Angela Sian

I had no idea what car I was looking for, and after going through all my options with Richard at Griffin Mill he helped me decide on a Peugeot 3008. Richard discussed the car with me in great detail and has been in touch to see how I am getting on with my car. I have never experienced service like this before and no doubt I will use Griffin Mill again and also recommend to anyone looking to change their car.

Michael Jones

Dear Mr Griffin,

I have recently bought a brand new Peugeot 208 63-reg GTi from your Griffin Mill dealership in Upper Boat, Pontypridd and after owning the car for just over 2 weeks, I would now like to take the time to express my sheer delight and happiness with the service that I have received. In particular I have had excellent customer service from your sales team and especially by Matt Kuck (salesman), Paul Fairbanks & Stuart (Finance). It was nice.

Since I am involved in working with the general public myself I am all too well in knowledge of the fact that most people can easily find criticism and there are those who automatically take a high level of customer service for granted - but often it is easy not to take the time (and I am guilty of this myself) to contact someone like yourself to pass on such excellent experiences one has received.

From the initial enquiring about purchasing my vehicle right up to the ordering and delivery over the 10 week process both Matthew and Paul have been excellent throughout. As a highly satisfied customer of Griffin Mill I will continue to recommend your dealership to friends, family and work colleagues.

Thanks for taking the time to read this. p.s. the new GTi 208 rocks! Extremely pleased with the car!! :-)

Kind regards

Dr. Nathan Thomas

Just wanted to quickly say a big thanks to yourself and your Peugeot sales team (Lee, Matthew, Stewart)  yet again for a professional and friendly service in sorting out the new black and red sports 208 GTi even though the decision to buy the car was premature even for me! as this being my third GTi from yourselves in the last 3 years! Not that I am complaining though :-) Thanks for sorting out the part ex and us being able to do a new deal earlier than anticipated.


Also you will be pleased to hear that the new red and matt black paint look is going down extremely well with family, friends, work colleagues and also students who couldn't help but stop and look twice when i drove it onto University campus on Tuesday. Even though I do compare it to a Baboon's backside it does stand out as something funky and different and its fun!!.


I am also loving the new improvements to the car with CarPlay, the new rear reverse camera is brilliant and the overall driving experience is much improved.


Again many thanks!


Dr Nathan Thomas

Nick, thank you for selling me my new car and the way you have dealt with everything, I am absolutely delighted. It took a while to get together but I think the wait was well worth it and the offer too good to miss, my thanks to Stewart who was excellent and Griffin Mill are fortunate to have good people like yourself.  It will always be Griffin Mill for me, first class staff and customer service.

Mr & Mrs John

Llantwit Major

Matthew Kuck was absolutely amazing in advising me on a vehicle suitable for me needs. Service was outstanding and I was kept informed by Matthew all along the way until delivery. He went above and beyond to make sure my decision was the right one for me and I absolutely love my new vehicle.

Mrs Inglis-Jones

Nick Parry is credit to Griffin Mill and a pleasure to deal with.

Ken and Claire Evans

South Wales