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What Our Customers Say

Hi, I would like to pass on some feedback from my recent deal with Fiat at Griffin Mill. I was dealt with by Gary Owens who was very helpful, friendly and made me feel comfortable throughout the process.
I also met Stuart, who was great! Both guys gave exceptional service and a smile goes a long way. Friendly and professional service is key and I received great service from those two.

Thank you for a smooth, pleasant process and look forward to seeing both staff in the future!

Danielle Flood

South Wales

Dear Mr Griffin,

Just a very short note to congratulate you on selling a great product (Fiat 500S) and having a quality salesman to sell it to us, Gary Owens!

Unusual nowadays; he always did what he said he would do and did it on time! His product knowledge was extensive and he was not overpowering or 'pushy', and being related to sales all my life, I think that is also a great asset and he was also enjoyable to be with!

We mentioned to Gary that I had had Aston Martin's for the last 15 years or so and can say with conviction that my experience at your showrooms was more enjoyable and professional than the Aston Martin dealerships; and I don't say that lightly.

Well done to you and very well done to Gary.

Kind regards, 

Catherine Morris and Andy Walker

I would like to thank you very much for the excellent service I received while purchasing my car yesterday. I normally hate buying a new car and find it all exhausting. However, I called on Wednesday evening just to inquire about a 2/3 yr old fiat 500. I thought I would have to wait as I drive an automatic and they are not easy to come by. To my luck there was one there, was taken on a test drive where the sales person Nicholas didn’t give me any hard sell, he just informed me, answered all my questions and was very relaxed and professional – which Is a refreshing change, I have been given the sales pitch before when I looked at some other cars at the garage and it put me off. This was all sorted for me pain free by the financial advisor, and I am now looking out of my office at my lovely new car. I will be coming back in the future years to purchase my next car. Please would you thank the sales staff (including the lovely reception/administrator) and pass this onto management.

Sophira Shannon

I would like to express my delight at the excellent service we have had in dealing with your Fiat service department. 

Theresa is excellent, keeping us fully informed about the cars progress and being very helpful and polite. Well done we have recommended Griffin Mill to everyone we know.

Could you please pass this onto Fiat UK. 

Julie Owen

With reference to our conversation on Saturday 24'" March may I first take this opportunity to thank you for the wine & champagne which was greatly appreciated. When we spoke my daughter was taking delivery of a Fiat 500 Twinair Plus and you inquired if we were satisfied with the service we had received. This is the second car my daughter has purchased in the last two years and the standard of customer service from the Fiat department has been excellent throughout, however I would like to give a special thanks to your salesman Brett Watts who is an asset to your company. This culminated in him selling a third car to our family, a Fiat Panda for myself that same weekend. Please pass my comments to the team and long may they keep up the good work.

Lyn Turner

My car received it's 2nd service yesterday with you and I have to say how pleased I was with the overall service/experience I received. Nadine and the team were very knowledgeable/helpful and pleasant to deal with. I appreciate that customer facing roles are very demanding and not always pleasant. I have been on the receiving end of poor service from other garages in the past and I just wanted to thank the team.

Nichola Pugh

This is by way of feedback to you after taking delivery of a Fiat 500 on the 1st March. Throughout, my dealings with the Fiat department have been one of complete satisfaction to-date.

Your Fiat Sales Executive Gary Owens has been very professional and guided me through the process with a profound understanding of the process and an easy style. He is an asset to the company and can turn an enquiry into a sale because of his manner and unassuming approach.

Mr Dave Flower