My initial purchase didn't quite go to plan. My main concerns where soon addressed and resolved quickly and efficiently when I brought these issues to the attention of the appropriate personnel.

Again, many thanks for your help.

My previous letter to Griffin Mill Garages Ltd was rather acerbic with a pinch of humor to soften the criticisms it contained. What a revelation yesterday! Wow!

I'd bought my Kia Rio in for a warranty service check and pre-arranged a courtesy car. A pleasant young man dealt with all the paperwork, all of which had been assembled in advance; checking my driving licence and insurance details and handed me the key of the diminutive Peugeot 107. All in ten minutes flat.

What a feisty little motor. Very easy to drive, comfortable and nippy and without any extraneous gizmos or gadgets to worry about. I drove my next door neighbor to Nant Ddu for lunch, which she paid for. (Was it the aftershave or am I a centenarian Lothario?)

It was then time to return to Upper Boat to collect my Kia Rio. It had been thoroughly checked and tested and any loose bits torqued up. The lady who was dealing with the paperwork disappeared only to return a few minutes later with a bottle of Glen Moray. Many thanks for that. I shall indulge in an occasional small libation. I don't think the bottle will outlast the Kia Rio though.

All in all, a good experience of a well run and caring organisation. I shall be looking for a new and slightly larger vehicle later in the year so that my geriatric Jack Russell can join his geriatric owner in some luxury. Naturally we shall head straight to Griffin Mill Garages Ltd.

My grateful thanks to you and please would you be so kind as to post this epistle where all the staff involved can read it.

A big well done from me!

For the attention of Roger, Workshop Manager, and others who dealt with my recent repair. I'd just like to place on record my thanks for the way you dealt with my auto gearbox repair on my Renault Scenic. I e-mailed the following to Renault Customer Service today, with a brief but sincere credit for Griffin Mill.

I would like to thank your staff, particularly Simon Cudner, who dealt so professionally and responsibly with my recent complaint about an auto gearbox failure on my Renault Scenic.

Your efforts, combined with the excellent service agent, Griffin Mill Garages, Pontypridd, converted me from a most unhappy customer to a satisfied customer.

Thank you.

I have bought lots of cars from Griffin Mill and think that the staff are very helpful and friendly.

Staff have been very polite, informative, helpful and supportive. They keep me updated. Showroom clean and airy, range of cars excellent so I could try lots out before picking one, staff advised other things that may help me also. Fab!

I am writing to ask you to thank your service receptionists on my behalf for their help in sorting out a recent problem with my car which was 13 days out of Manufacturer's Warranty.

I had called the Skoda Customer Care number myself to ask could they help with resolving the problem (a rattle in the tailgate and nearside passenger front door) which had developed, the vehicle is one owner has full service history with Griffin Mill and covered only 18,000 miles. Skoda were less than helpful, which surprised me, given the publicity they promote. So I decided to call your garage in the hope I could get some help.

I know some of your front desk service team from my visits for service and recently an MOT, and explained the problem, Roger asked if I could bring the car in that afternoon and if the rattles could be fixed quickly then there would be no charge and carried out under your goodwill programme.

I brought the Skoda Fabia in, and one of your technicians looked at the trouble, took the car away and returned a short time later with the rattles fixed. Absolutely brilliant. Other members of your service team also very worthy of a mention are Theresa and Kai. I would like them to know how helpful they are.

Other dealerships could learn a lot from your policy. I will recommend Griffin Mill to friends and family. Thank you.

Finally as we plan to keep the Skoda Fabia for another year or longer given the low mileage can I purchase an extended warranty with you, I would be interested in finding out which that might cost and the level of cover provided if available.

Griffin Mill Garages, Pontypridd, converted me from a most unhappy customer to a satisfied customer. Thank you.

I have been coming here for many years and love the cars and the people.

One of the first garages to offer deals using the new government scrappage scheme illustrates how Griffin Mill is at the cutting edge or forefront when offering special offers.