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Jobs/Careers

Would you like a career in the retail motor trade?

 

Good people are hard to find which is why we are always on the lookout for keen, talented individuals.

 

If you're a school, college or university leaver and would really like to make a career in the competitive world of the retail motor industry why not drop us a line with your CV stating what it is you would like to do and why you think you could make a positive impact on our business.

 

Likewise if you are already in a career but want a new challenge and can demonstrate a record of achievement contact us today.

 

 

Current vacancies at Griffin Mill



Dealer Principal – Multi Franchise (Peugeot and Kia)
Excellent Salary, benefits and development opportunities


Griffin Mill is a well established business with a track record of stability and sustained profitability. We deliver top quartile performances across all our brands and subsequently enjoy excellent relationships with our manufacturer partners.

 

In line with our development plan we require an outstanding Dealer Principal with a proven track record of running a large volume franchise operation. The successful applicant will manage an already highly successful team to deliver even greater results through improved motivation, controls, processes and a "Can Do Attitude".

 

Evidence of a stable career history is essential as is a proven knowledge of how to run a large successful main dealership.

You will become the role model for the business where the ability to lead by example will be as important as the results you deliver. Delighting customers is what sets Griffin Mill apart and being prepared to lead from the front is a key requirement.

 

The successful candidate will be responsible for managing and delivering the financial performance of the business and must be capable of applying strong financial controls within an agreed framework.


We have ambitious plans for the future and we need the best talent to help deliver our growth strategy. If you feel you are of the right calibre please apply in writing attaching your current and up to date CV to:
Mark Pardoe - markpardoe@griffinmill.co.uk




Vehicle Technician


An exciting opportunity has arisen for an experienced technician to join our main multi-franchise dealership in Upper Boat. This is an excellent opportunity to join a fast-growing team at a family-owned business offering good working conditions, competitive rates of pay and room for personal growth and promotion.

The ideal applicant will be a highly motivated individual, preferably with previous experience of working within a franchise main dealership along with an MOT examiners license. The job will involve the routine servicing, diagnostics and repair of a range of new and used cars.

In return we can offer excellent training and benefits in a superb working environment with a competitive salary.

To apply for this position please email a copy of your CV and covering letter to: Angela Gay: angelagay@griffinmill.co.uk or call Angela on 01443 824434.

 


Service Advisor

Reports To:    Service Manager/Aftersales Manager

Job Role

  • To effectively handle incoming customer calls by creating a friendly and professional impression.

  • To receive customer enquiries and determine the customer's needs, encouraging the customer to make an appointment with the service department.

  • To have sufficient and current product knowledge to enable accurate information to be given to the customer

  • To ensure the available hours are sold for each day. To monitor lead-time and fully utilise the time available, ensuring a suitable split between retail, internal and warranty hours is maintained according to company guidelines.

  • Ensure all customers are handled with 'Family-like-Care'

  • To maintain an accurate and efficient schedule of appointments and associated flow of paperwork, consistent with manufacturer and company procedures.

  • To handle all customers in a professional and friendly manner in accordance with manufacturer and company policies.

  • To ensure the company processes are followed to improve Customer Satisfaction and Retention. This includes embracing Customer Satisfaction Action Plans (for example, DCSI) and proactively selling Service Plans (for example, Kia Care 3).

  • To ensure a safe working environment for employees by complying with statutory legislation and the Governments Health and Safety policy. To report immediately any non-conformance to the appropriate Senior Manager.


Detailed Key Tasks

  • To be responsible for managing the service booking system by understand and interpreting customer needs to achieve the best solutions and encouraging the customer to make an appointment.

  • To consider the availability of resources and profitability targets whilst selling the added benefits of the Service Department (for example, genuine parts, fully trained Technicians, free visual check).

  • To maximise the upwelling of the service hours, parts and accessories in accordance with company objectives.

  • To ensure all booked vehicles are checked for outstanding recall/service campaign work prior to visit and parts pre-orders to achieve @First Time Fix' for the customer.

  • To operate a suitable system for management and follow up of unsold additional work requirements (for example, amber work).

  • To continually improve technical expertise, by personally keeping up-to-date on technical changes and developments and passing this information on through training and coaching to other personnel.

  • To be aware of key competitor products and manufacturer product specification advantages.


Key Responsibilities

  • To maximise customer satisfaction and retention, through the use of a customer follow up system that will ensure the database is updated in line with the Data Protection Act.

  • To effectively handle customer concerns to guarantee complete satisfaction.

  • To have a basic understanding of human psychology and its effect on the negotiation process and, where necessary, effectively introduce management to achieve a positive outcome.

  • To understand the key elements that make up face-to-face and telephone communication by understanding the role of communication in establishing and maintaining rapport.

  • To be responsible for the prompt payment of customer invoices, ensuring the details are accurate and invoiced on the day the work is completed and following company procedures regarding payment.

  • To manage the correct implementation of company procedures regarding customer credit facilities. This may be measured by work-in-progress, defined as work remaining in the workshop uncompleted, the credit reports for the Aftersales or Service Manager when requested.

  • To adhere to agreed staff development plans, undertaking manufacturer training and eLearning modules to achieve required certification levels.

  • To support the Aftersales and Service Manager in control of manufacturer warranty procedures, ensuring the accurate, accountable and auditable process is maintained.


Direct Relationships

  • Internal: Aftersales Manager, Service Manager, Accounts and Administration Personnel, All Other Departments

  • External: All Customers, Manufacturer Representatives, Distributors, Suppliers


To apply for this position please email a copy of your CV and covering letter to: Angela Gay: angelagay@griffinmill.co.uk or call Angela on 01443 824434.

 

 


Fully skilled Paint Sprayer Technician
Full Time/Permanent positions
Competitive Salary


Fully skilled Paint Sprayer Technician required for a very busy body shop. We are currently seeking to recruit a paint sprayer technician to paint panels of accident-damaged vehicles in line with manufacturers' specifications. You will have ideally served a recognized apprenticeship as a Paint Sprayer and gained a technical qualification (such as NVQ / VCQ / SVQ / ATA) although individuals who have trained on-the-job or via other routes will also be considered.

Either way you must have previous experience working as a Paint Sprayer within a busy body shop and be a strong team player with a self motivation to earn bonus hours.

You will work to a high standard and demonstrate a sound up-to-date knowledge of vehicle repair techniques.

To apply for this position please email a copy of your CV and covering letter to: Mark Bunney: markbunney@griffinmill.co.uk

 

 


Fully skilled Panel Beater/Technician
Full Time/Permanent positions
Competitive Salary


Fully skilled Panel Beater/Technician required for a very busy body shop. We are currently seeking to recruit a Panel Beater Technician to repair panels of accident-damaged vehicles in line with manufacturers' specifications. You will have ideally served a recognized apprenticeship as a Panel Beater and gained a technical qualification (such as NVQ / VCQ / SVQ / ATA) although individuals who have trained on-the-job or via other routes will also be considered.

Either way you must have previous experience working as a Panel Beater within a busy body shop and be a strong team player with a self motivation to earn bonus hours.

You will work to a high standard and demonstrate a sound up-to-date knowledge of vehicle repair techniques.

To apply for this position please email a copy of your CV and covering letter to: Mark Bunney: markbunney@griffinmill.co.uk